Bus Information Strategy 2019-24 Engagement

/, Older People/Bus Information Strategy 2019-24 Engagement
By Dave Pearson, Director of Transport Services

The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements.

We are asking for public feedback on our proposed Bus Information Strategy 2019-24 until 25 August 2019.

Further information is available viawww.yourvoice.westyorks-ca.gov.uk/bus-information-strategy.

Our evidence shows that our customers are increasingly using online options to access bus information to plan their journeys.

By contrast, Transport Focus research tells us that just 8% of passengers in West Yorkshire still use printed timetables.

This shift to online information is borne out by nearly 2 million users visiting the Metro websitewww.wymetro.com almost 6 million times over the past 12 months.

More than 3.2 million bus timetables were downloaded and people accessed our yournextbus real-time information service 14.1 million times via the Metro site.

Yournextbus was used 39 million times via apps using open data provided by the Combined Authority.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them.

We want feedback from people to understand their requirements.

Our updated Bus Information Strategy acknowledges this and sets out how we plan to provide information in the form people want and to increase awareness of the information sources that are available.

How can people have their say?

People will be able to use online and printed questionnaires to provide feedback.

There will also be a series of organised focus groups at colleges and community groups along with drop-in sessions at bus stations across the county.

Information will also be available at West Yorkshire Travel Centres.

You can find out more about the engagement through our Your Voice portal at www.yourvoice.westyorks-ca.gov.uk/bus-information-strategy or if you would prefer printed information please email yourvoice@westyorks-ca.gov.uk or call Metroline on 0113 245 7676.

We will be assessing all the feedback received and will incorporate these views into a finalised Bus Information Strategy which will be presented to the Combined Authority Transport Committee meeting in November.





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2019-07-16T10:43:12+00:00 10th July 2019|0 Comments

About the Author:

Sean Tunnicliffe
Sean is the communications Officer at Leeds Older People’s Forum (LOPF) and also deals with admin and office management. He enjoys the wide variety of his role which covers things like designing reports and documents, organising meetings, putting together ebulletins, writing blogs, updating the LOPF website and social media and making sure that the office never runs out of milk. He has worked in the third sector since 2001 first with Volition and then LOPF and is the longest serving member of the Forum Central team. Previous to this Sean had mainly worked in horticulture and also had a spell managing a newsagent shop.

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