Organisation: Leeds Survivor Led Crisis Service – Connect Helpline

Volunteer Role: Crisis Helpline Volunteer

Hours and Time Commitment: Once a week, 17:30-22:30 or 22:30 – 02:30 for at least 12 months

Leeds Survivor-Led Crisis Service (LSLCS) is a mental health charity based in Leeds.

We provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. Our survivor-led ethos means that everyone who works and volunteers at LSLCS has had their own experiences of mental health issues.

Connect is a telephone helpline which is part of LSLCS and is open 6pm-2am every night of the year for people living in Leeds. The service provides emotional support and information for people in distress.

People can ring who are in crisis, anxious, depressed or lonely. They will be offered non-judgemental and empathic support and information about other services, if requested. Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point.

We are looking for Volunteers to provide phone support to callers.

Some people ring up for a chat to ease social isolation, while others are at immediate crisis point and experiencing emotional distress.

The role requires volunteers to attend one shift per week, 17:30-22:30 or 22:30 – 02:30 and for volunteers to undertake a training programme which involves self-reflection, learning about the survivor-led, trauma-informed approaches and role play scenarios.

Volunteers answer calls to the helpline and are supervised and supported by a paid shift supervisor and helpline worker. As well as this they have access to ongoing training.

The dates for the next training are as follows (10:00 to 16:00 each day; attendance is required on all 4 days):

  • Saturday 28th Sept
  • Sunday 29th Sept
  • Saturday 5th Oct
  • Sunday 6th Oct

 You can apply online for this role at