Purple has published a series of e-tutorials aimed at raising awareness of the importance of delivering good customer service for disabled people.

The seven-part series includes practical hints, tips and examples to bring this issue to life. Topics covered within the modules include:

  • Why a good experience for disabled customers should matter to your business
  • Top tips on disability language and etiquette
  • Top tips for front line staff serving disabled
  • Top tips to support your teams working in office services.

You can access the series on YouTube here.