Purple has published a series of e-tutorials aimed at raising awareness of the importance of delivering good customer service for disabled people.
The seven-part series includes practical hints, tips and examples to bring this issue to life. Topics covered within the modules include:
- Why a good experience for disabled customers should matter to your business
- Top tips on disability language and etiquette
- Top tips for front line staff serving disabled
- Top tips to support your teams working in office services.
You can access the series on YouTube here.