Call For Local Out-Of-Hours Helpline Answered By Holbeck Elderly Aid and NHS
The vital funds will be used to implement a programme of strategic support initiatives to care for the most deprived and socially isolated people in the city.
An area of care identified by HEA in need of some serious attention is the demand for an out-of-hours phone line – an easy to use service which bridges the gap between those at their most vulnerable and the services NHS provides.
The ‘We HEAr You’ helpline will offer one-to-one support, whilst working to reduce the number of potentially unnecessary calls to the ambulance services, NHS Direct and other services as it will give those in need an opportunity to confide and build a relationship with someone who is local and there solely to listen and offer support. Callers who require medical attention will be advised accordingly.
The service will be in operation Monday-Friday 5am-9pm and Saturday-Sunday 9am-8pm and has been launched ahead of the winter months, which have been identified as the most depressing for those who feel socially isolated or vulnerable.
In addition to the helpline, HEA has also introduced a weekly Health & Wellbeing Clinic held at St Matthews Community Centre in Holbeck.
HEA has elicited the help of health professionals to support the delivery of health and wellbeing topics, including nutrition, weight loss and staying active, health screening and more.
This initiative is designed to help people get the support they need to encourage a lifestyle change and help to manage long-term health conditions – all of which will help to reduce admissions and re-admissions to hospital.
Speaking on behalf of HEA, Chief Officer, Elissa Newman said:
“Understanding the needs of our service users and the older people in the wider community in South Leeds is our number one priority. Insights into the behaviour of those people who are vulnerable and feel socially isolated has given us access to understand why calls are made to request NHS services which we know could be avoided.
This presents a huge opportunity for us to lower these call outs via the ‘We HEAr You’ helpline and the weekly Health & Wellbeing Clinics and provide a direct level of care in the community.”
About Holbeck Elderly Aid
HEA supports vulnerable older people who live in the community. Holbeck is a very challenging neighbourhood, one of the most deprived in the UK, which falls into the 10% most deprived in England which is classed as a Middle Super Output Area.
The Generation Strain 2014, states the Neighbourhood Network Schemes, of which HEA is a part, is nationally recognised as a very successful UK initiative working with communities to strengthen existing relationships and resources, keep older people socially and physically active, empowering them to take control of their own lives and make better choices and live in the community longer.