The COVID pandemic has affected all of us in different ways, and by volunteering to support others, people have been giving something positive back to their communities in these uncertain times. We recognise that these people may find it helpful to have space to talk about their experiences of volunteering during the crisis.

To help with this, a new group of volunteers have come together managed by Leeds Survivor Led Crisis Service (LSLCS) to offer a new support service specifically for volunteers:

  • Support Line open 9am-6pm, 7 days a week
  • Open to all people involved in front line COVID-19 volunteering in Leeds
  • Offering a listening / debrief service to talk about anything related to your volunteering experiences and feelings
  • People answering the phones have experience of counselling / emotional support

If you’d like to talk to one of the volunteers, call 0113 483 0888. Calls can last up to 50 minutes and are guided by what you need to talk about. Please share this information with anyone you think would benefit from the service.

A note on confidentiality: LSLCS use a standard confidentiality framework, which we will be happy to explain when you call. Essentially, what you tell us will be subject to ‘team confidentiality’ (i.e. we may discuss issues you bring to support each other, but these won’t be passed on outside of the debrief service staff / LSLCS without your consent). If we do need to take something further then we will be open with you about this before doing so to agree what you are comfortable being shared. However, there may be times this is not possible, for example if you tell us of suspected abuse of a child or vulnerable adult).