The NHS in Leeds is working hard to maintain as wide a range of services as possible despite increased demands from COVID-19.

Healthcare services that are available online, on the phone, or in the local community, are there to make it easier and quicker for people to get the help and care they need. Some of these services have changed as a result of COVID-19, for example pharmacies have limits on the number of people in store at once, and GPs are offering initial appointments over the telephone or by video consultation where possible. These changes are designed to keep individuals, other patients and NHS staff safe so that services can continue to run.

NHS services are busier because of the pandemic, but they will continue to help those with life or limb-threatening illnesses and injuries. It’s also important that people seek health advice and support from their GP should they be worried about any changes in their body. It’s important that we all work together to keep our accident and emergency departments available for those that really need to be seen quickly.

The NHS in Leeds has put together this important guide to help people understand the different healthcare services available in Leeds and when they should be accessed.

When using healthcare services we all have a duty to protect ourselves, other patients and staff by:

  • Wearing a face covering
  • Arriving on time
  • Coming alone
  • Cleaning our hands
  • Following instructions which are available at the entrance of every healthcare facility

COVID-19-related hospital admissions are currently increasing in Leeds, so more frontline NHS staff have been deployed to support the crisis response. People may find it takes longer to get through to their GP practice as they too support patients especially as they look to vaccinate people against the flu, while a number of staff self-isolating means they are unable to answer calls as quickly as they would like.

A difficult decision has been made to delay some non-urgent operations and treatments. They appreciate this may be distressing for those who are affected, but continue to work hard to keep essential operations as planned, whilst treating the increasing number of COVID-19 patients. Those who are affected by changes to their operation schedules will be contacted by their medical team.

In these times of COVID-19, the NHS in Leeds has one ask for all local people: help the NHS by being patient, being kind to its staff, and keep safe when out and about.