Jessica Duffy, Healthwatch Leeds

Take10-300x325Hello, my name is Jessica Duffy and I am the new Take 10 Project Worker. My job is to tell people all about the Healthwatch Leeds Take 10 Project and encourage you all to take part.  Take 10 is an opportunity for individuals, groups and organisations to take 10 minutes to share what works and what could be improved in your interactions with health and care services.

Healthwatch can then take this information to the people who buy and deliver services in Leeds, to influence the way services are delivered. I am hoping to talk to all sorts of people including older people’s groups.

You can take part in Take 10 just by registering on the Healthwatch Leeds website, http://www.healthwatchleeds.co.uk/taketen, but if your group would like to know more about it first, that’s what I’m here for.  I can come along to one of your group meetings and tell you more about what the project is and how you can get involved.

I’m employed by a consortium of Volition, Tenfold, PSI Network and Leeds Older People’s Forum, on behalf of Healthwatch, and I’m only here for 6 months, so get in touch as soon as you can.

You can call me on 0113 8980035, or email me at [email protected].

About the Take 10 Project

The Take10 project offers people a chance to feed in in small chunks on the patient experience (it is supposed to take 10 minutes) which Healthwatch Leeds can aggregate and act on. They do not deal with individual complaints but take feedback specific to a ward/GP surgery/service then  address the issue with the provider. This is why feedback from groups or workers is very valuable.

Workers can offer useful feedback, as they often see clients use the same range of services, and if they feedback then a pattern can start to emerge as reports from other users and workers start to feed in too. It’s great to have positive feedback on what services work well too, so Healthwatch can spread the word.

Healthwatch Leeds has a responsibility to share the views of the local community.
The NHS and Local Authority has a legal responsibility to listen to and respond to those views. This is part of the Health and Social Care Act 2012 and is important as it means we have the power in law to influence local decision making around health and social care.

I am able to attend team meetings to brief workers, especially for those services who work on a one to one basis with clients, or to speak to groups who would like to feed in information to Healthwatch directly. I hope to visit existing meetings, explain how the system works and encourage an individual from that group to take on making feedback from that point forward.  Where groups might be unable to take this on themselves we hope Healthwatch Leeds volunteers will be able to make visits in the future. Take10 offers regular feedback on what has happened as a result of the project, and will also ask for feedback on specific issues from time to time as Healthwatch tackles particular themes.