The Leeds Directory is Changing

//The Leeds Directory is Changing
A Message from Leeds City Council Adults & Health Directorate

You may be aware the Leeds Directory information service is in the process of changing.

The service will be brought back in-house to LCC Adults and Health Directorate to be run by the council when the current contract ends in March 2019 and a new directory website is also being developed which will be ready to launch on 1st April 2018.

We are about to commence the first phase of user consultation and testing for the new website, which will take place through November and early December and key stakeholders within Adults and Health, citizens and partner organisations will start to be sent invites to participate in this process.

The Leeds Directory will continue to provide citizens, carers, and health and social care professionals, with a central information resource on local services, community groups and activities for adults that support people to maintain their independence, and improve their health and wellbeing. It will also still be called the Leeds Directory but it will have a new look and feel.

It was important to us when making these changes to understand what people wanted from the Leeds Directory. An extensive consultation was undertaken in 2017 to gather this information and develop the website for it to-do more and be easier to navigate.

To ensure we’ve got this right we will be testing the new site in November to early-December, with service providers, health and social care professionals and members of the public helping us with these tasks, to ensure that the final site meets all users’ requirements.

The Leeds Directory is currently managed by Care & Repair Leeds but after careful consideration it was decided to bring the service back in house to Leeds City Council, when the current contract comes to an end in March 2019.

This is to ensure that the council is meeting the Care Act requirements to provide comprehensive local information and advice, about care and support services in the best possible way. It will also support the continued roll out of Strength Based Social Care and the newly forming Local Care Partnerships.

However, please be reassured that the staff team currently working on the directory will transfer over to the council and will continue with this work.

Care and Repair have successfully managed the service for a number of years, developing it into a well-known and valued information resource for Leeds citizens and health and care professionals.

They have worked very positively with us throughout this process and we are grateful for their continued contribution.

Once the new website goes live, a second phase of development is planned to improve functionality even further. Plans for phase two include the introduction of a self-assessment tool to direct people to the information and support that best meets their needs.

The Leeds Directory service will continue to be the main source of information for adults in the city, working alongside other information services such as Mindwell (mental health), Through the Maze (for people with a learning disability) and the Family Information Service (children and families).

We hope these changes will help to make the information service even more effective for citizens and health and social care professionals.

Look out for the refreshed Leeds Directory site from April 2019, with its bright new logo and branding.

For further information or if you have any questions about the changes please e-mail:

By |Health & Care
2018-11-20T08:47:21+00:00 14th November 2018|0 Comments

About the Author:

Sean Tunnicliffe
Sean is the communications Officer at Leeds Older People’s Forum (LOPF) and also deals with admin and office management. He enjoys the wide variety of his role which covers things like designing reports and documents, organising meetings, putting together ebulletins, writing blogs, updating the LOPF website and social media and making sure that the office never runs out of milk. He has worked in the third sector since 2001 first with Volition and then LOPF and is the longest serving member of the Forum Central team. Previous to this Sean had mainly worked in horticulture and also had a spell managing a newsagent shop.

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