Volunteers Wanted for LSLCS Connect Helpline

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Leeds Survivor-Led Crisis Service are looking for volunteers to help with their Connect Helpline, based at Touchstone Support Centre in Harehills, East Leeds

By Martha Adebambo, Leeds Survivor Led Crisis Service

On Connect we offer up to 1 hour of support per caller per night, every night of the year, to callers who are ringing up for a chat to callers who are at immediate crisis point. The role requires volunteers to attend one shift per week, 5.30pm – 10.30pm or 10pm – 2.30am.

Volunteers answer calls to the helpline and are supervised and supported by a paid shift supervisor and helpline worker.  Volunteer training takes place 3-4 times per year and runs over four days, usually on consecutive weekends. The training programme is intensive and involves self-reflection, learning about the survivor-led, trauma-informed approaches and role play scenarios.

The relationships volunteers build up with our callers are very important as they involve building trust with people who find that very hard due to past experiences. Volunteers have always played a crucial role in the running of Connect and many go on to paid work within the organisation.

In return for volunteering with Connect you will receive on shift support from paid workers, on-going mentoring and support from staff and quarterly peer reflective practice, paid travel expenses and the personal satisfaction of knowing what a huge difference you have made to our callers.

If this sounds like something you can commit to or that you are interested in, please contact us at survivor.led@lslcs.org.uk for an application form and/or for more information.

By |Health & Care, Mental Health
2017-12-19T10:45:31+00:00 15th November 2017|0 Comments

About the Author:

Sean Tunnicliffe
Sean is the communications Officer at Leeds Older People’s Forum (LOPF) and also deals with admin and office management. He enjoys the wide variety of his role which covers things like designing reports and documents, organising meetings, putting together ebulletins, writing blogs, updating the LOPF website and social media and making sure that the office never runs out of milk. He has worked in the third sector since 2001 first with Volition and then LOPF and is the longest serving member of the Forum Central team. Previous to this Sean had mainly worked in horticulture and also had a spell managing a newsagent shop.

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