Leeds Survivor-Led Crisis Service are looking for volunteers to help with their Connect Helpline, based at Touchstone Support Centre in Harehills, East Leeds
By Martha Adebambo, Leeds Survivor Led Crisis Service
On Connect we offer up to 1 hour of support per caller per night, every night of the year, to callers who are ringing up for a chat to callers who are at immediate crisis point. The role requires volunteers to attend one shift per week, 5.30pm – 10.30pm or 10pm – 2.30am.
Volunteers answer calls to the helpline and are supervised and supported by a paid shift supervisor and helpline worker. Volunteer training takes place 3-4 times per year and runs over four days, usually on consecutive weekends. The training programme is intensive and involves self-reflection, learning about the survivor-led, trauma-informed approaches and role play scenarios.
The relationships volunteers build up with our callers are very important as they involve building trust with people who find that very hard due to past experiences. Volunteers have always played a crucial role in the running of Connect and many go on to paid work within the organisation.
In return for volunteering with Connect you will receive on shift support from paid workers, on-going mentoring and support from staff and quarterly peer reflective practice, paid travel expenses and the personal satisfaction of knowing what a huge difference you have made to our callers.
If this sounds like something you can commit to or that you are interested in, please contact us at firstname.lastname@example.org for an application form and/or for more information.