Used NHS 111 Mental Health Option? Give your feedback

Healthwatch are collating feedback on this service and would value your input.

If you or someone you know has used the NHS 111 Mental Health option please get in touch with Healthwatch and share your feedback about it. Healthwatch are collating feedback to share with partners and to help ensure the service is meeting people’s needs.

Please contact [email protected], or call 0113 898 0035, or text 07717 309 843.

Healthwatch Leeds is your independent watchdog ensuring people’s voices are at the heart of shaping health and care services in Leeds.

Background

The NHS 111 mental health option was introduced nationally from April 2024.

People of all ages in West Yorkshire are able to access local crisis services directly by calling 111 and selecting the mental health option or using the online service.

The NHS 111 number is in use across England as a universal point of access for people experiencing mental health crisis. Anyone can call NHS 111 for themselves or someone else and have 24/7 access to the mental health crisis support they need in the community. This is not an emergency service. In a mental health emergency people should call 999.

For more information, visit the NHS webpage: Where to get urgent help for mental health

Get help from 111 online or call 111 and select the mental health option.

Changes to LYPFT’s Single Point of Access

Leeds and York Partnership NHS Foundation Trust’s (LYPFT) Single Point of Access (SPA) phone number (0800 183 1485) is no longer provide an option for people to self-refer to the crisis services – callers will be asked to redial 111 to get the help they need, providing timely access to the right mental health support which meets their needs from LYPFT and others. Specially trained mental health staff will speak to callers using the 111 service , discuss their urgent needs, and assess the best way to support them. Callers will be assessed, triaged, and referred to services including crisis services provided by LYPFT where needed.

The Single Point of Access number will still be available to professionals making urgent referrals who will continue to be able to speak to a member of the Crisis Resolution service when they call.

Established helpline numbers for adults and children seeking advice and support for their mental health will continue to be advertised, including the West Yorkshire 24-hour mental health helpline (0800 183 0558), Leeds CAMHS (0800 953 0505) and NightOwls (0800 148 8244). You can also find a range of mental health support on the Mindwell website including the ‘Need Urgent Help’ page: https://www.mindwell-leeds.org.uk/need-urgent-help/

Local numbers to call:

(The following is an extract from the MindWell website – check for the most up to date information)

Connect Helpline
Leeds-based survivor-led service that supports people in crisis or emotional distress. Open every night.
0808 800 1212 (freephone)Deaf Connect Helpline
Facetime/skype/glide with BSL trained staff.
07984 396 001 (mobile)

PAPYRUS – HOPELINE247
HOPELINE247 provides confidential support and advice to young people under the age of 35 concerned that a young person could be thinking of suicide.
0800 068 4141 (0786 0039 967 (text))

West Yorkshire 24 hour mental health helpline
The West Yorkshire helpline provides confidential support, advice and information for anyone over 18 who is concerned about their mental health, or is worried about a family member or someone they care for.
0800 183 0558 (freephone) Open 24/7

Night Owls
Confidential support line for children, young people, their parents and carers who live in Bradford, Leeds, Calderdale, Kirklees and Wakefield.
0800 148 8244 (Text 07984 392 700)NHS 111 (Mental health option)
If you are worried about your mental health call NHS 111 and select the mental health option.
111 (freephone)

Face to Face:

(The following is an extract from the MindWell website – check for the most up to date information)

GP emergency appointment – ask your GP surgery to see the first available GP. GPs see many people every week who are worried about their mental health.

Here For You – formerly Well-bean Hope in a Crisis Cafe
Offering support and practical help to people in crisis. Open every night 6pm to midnight.
07760 173 476 (Call first if you want to use this service)
Lincoln Green Community Centre, Cromwell Mount, LS9 7JB
Touchstone House, 2-4 Middleton Crescent, Beeston, LS11 6JU
Chapel Lane, Armley, Leeds, LS12 2DJ

Dial House
Dial house offers face-to-face emotional support to people in crisis.
0113 260 9328 (or text 07922 249 452)

Dial House @ Touchstone
Dial House @ Touchstone offers support for people from Black and Minority Ethnic backgrounds. Refugees and asylum seekers welcome.
0113 249 4675 (or text 0766 358 1853)